How do I contact you?
You can contact us instantly by Live Chat in the bottom right corner, by calling us on 800-255-5506, or via the form on Contact Us. We are here to help in any way.
How do I get design help?
Not everyone is creative, nor have in-house design teams available. We understand!
We are pleased to offer a complimentary artist service to your chocolate project, who can do everything for you, from concept, layout right through to completed design. Simply contact us and we can design and create your next custom chocolate masterpiece, entirely for you, today! We can help. Contact the Art Team.
How many do I have to order?
For full customs items, you can order as low as 20 minimum in quantity.
Where is my Company Store?
To view your company store, use the search icon to open up the search field.
Type in your Unique Company number to release your Company products.
How do I find a product?
Use the SEARCH icon (Magnifier glass) at the top of the page.
Type in relevant search words such as “2032” “Thank you”, “cookie”, “wedding” , “Gift basket”or “90 piece”. The closest matching results will be displayed.
Creating a new online account with Totally Chocolate
When you purchase a product or create a custom design with us, you will need to create an account.
Simply click LOG IN on the top bar and complete the necessary fields.
Once your account is created and you are successfully logged in, you will see PROFILE at the top of the page.
From your account dashboard you can view recent orders, re-order your favorite products, manage your shipping and billing addresses and edit your password and account details.
Need more help with your account? Please contact us on Live Chat or via 800-255-5506.
I've forgotten my password!
Don’t worry! Simply click LOGIN at the top of the page.
Click LOST YOUR PASSWORD, type in your email address and press SEND.
An email will be sent to the registered address with instructions of how to reset.
Need extra help? Contact us on Live Chat or by 800-255-5506.
What does custom mean?
Our short video will show you the possibilities.
1. Customize everything – Completely custom chocolate, completely custom packaging.
2. Logo on Chocolate – Simply choose your product, send us your logo/design and perhaps a few words.
3. Personalize the packaging – Choose a ready to ship product but change the packaging to suit. Quickest turnaround option!
General Shipping Information and Rates:
When will I receive my order?
Ready to ship items are processed within 3 business days (STOCK) to within 10 business days (CUSTOM) to leave the Chocolate Factory.
Customizable chocolate orders will be ready for shipping in as few as 10 business days from art approval (less for exact reorders). Shipping times are based on when your order leaves our facility and the method of service chosen. Please contact us for current rates.
*Because temperatures vary across the country we may choose not to ship over the weekend to some destinations, as carriers do not deliver on the weekends and may leave your package to sit in a hot warehouse facility. Expedited shipping may be required- based on destination.
Need an order faster…Give us a call on 800-255-5506 or speak to a Chocolate Specialist on Live Chat.
Which carriers do you use and what are my shipping options?
Totally Chocolate ships all online orders via United Parcel Service (UPS) service or a similar recognized courier, and provides the following shipping options for you to choose during checkout:
- UPS Ground
- UPS 2Day
- UPS 1Day
Orders will always ship best way based on temperature and destination.
Where do your products ship from?
All orders are processed and shipped from Blaine WA, USA for delivery Monday through Friday. (Standard business days do not include Saturday, Sundays, or Holidays).
What are your shipping rates?
Ready-to-ship Chocolate products
|Purchase Amount||UPS Ground||UPS 2 Day||UPS 1 Day|
|$0 – $29||$21.25||$30.50||$47.50|
|>$29 – $65||$25.50||$41.75||$54.00|
|>$65 – $130||$28.75||$45.00||$56.50|
|>$130 – $260||$37.00||$59.50||$76.75|
|>$260 – $400||$55.50||$90.25||$110.75|
|>>$575 +||Call sales||Call sales||Call sales|
Prices are stated in USD$ shipped within the continental US only. Shipping rates will be calculated at checkout for AK/HI and Canadian.
Custom Chocolate Orders – Contact us direct for shipping rates on Live Chat or 800-255-5506
Can I ship to more than one address on one order?
Yes! DIRECT SHIPPING is available. Send us your address list and we’ll ship your gifts directly to each home or office! See Dropshipping FAQ below for more details and contact us for service rates or Live Chat with us now!
NOTE: All orders completed via our website allow for one shipping address per order. Place a separate order for each shipping address.
Can you ship chocolate during warm weather and/or to warmer parts of the country like Florida and California?
Yes! Totally Chocolate ships during warm weather and to warm climates all year long (although some restrictions may apply). Our shipping department monitors the temperatures where your package is being delivered and will include our frozen gel packs at no additional cost to you to ensure that your gift arrives in perfect condition.
*Because temperatures vary across the country we may choose not to ship over the weekend to some destinations as carriers do not deliver on the weekends and may leave your package to sit in a hot warehouse facility. Expedited shipping may be required- based on destination
Can I ship to an international address?
We ship to a wide variety of countries and territories. Orders placed online at totallychocolate.com are restricted to delivery within the continental US. However, if you wish to ship to HI, AK, PR or any international address contact us at 800-255-5506 to place an order. Taxes and shipping quotes will be provided. NOTE: Some international destinations may be prohibited.
Do you ship to residential address or only businesses?
We ship to both business and residential addresses. However, we recommend that you provide an address at which someone will be present to receive the package during normal business hours. If no one is present for a residential shipment, the package will be left at the front door. For commercial shipments, the consignee or their representative is required to sign. UPS will not leave packages unsigned at a commercial address.
Can you ship to a PO Box?
Not at this time. We ship to physical addresses only and cannot ship to PO Boxes.
Dropshipping. What is it?
Not sure what dropshipping is? Watch this short video and see how useful it is!
- You send us an excel list of chocolate recipients.
- We process and proof your delivery lists.
- Pack your gift in custom designed mailers and add a custom label and card (If ordered).
- Ship your gift to each client on the list.
- Email you tracking details on every shipment.
- You save time and effort by sending items direct from the chocolate factory.
Please click on the Links below for Nutritional Facts on our products.
Belgian Dark Chocolate and Belgian Milk Chocolate
Salted Caramel with Milk Chocolate
Salted Caramel with Dark Chocolate
Chocolate Peanut Butter Pretzel Poppers
English Toffee Caramel Balls
White Chocolate With Candy Cane
Peanut Butter Pretzel Poppers
Sea Salt Caramel Truffle
Crème Brulee Truffle
English Toffee Caramels
Sugar Cookie with Milk Chocolate
Sugar Cookie with Dark Chocolate
Chocolate Cookie with Milk Chocolate
Chocolate Cookie with Dark Chocolate
Oatmeal Cookie with Milk Chocolate
Oatmeal Cookie with Dark Chocolate
Will I get a receipt for my online order?
After completing your online order an ‘Order Summary’ will show on your screen that reflects your order number and product details. PLEASE PRINT THIS PAGE FOR YOUR RECORDS as you will not be mailed a physical invoice. An electronic order confirmation will be sent via email. We ask that you provide an accurate e-mail address during checkout. Please check your spam folder if it’s not in your inbox.
How do I make a correction or cancel my online order?
If you notice an error or missing information after submitting your online order please contact us immediately and we will will make every attempt to make the correction.
Products and quantities cannot can not be modified on online orders once they have been submitted. If you need to make a change or cancel after submitting your online order please contact us immediately. If your stock order hasn’t shipped we will make every attempt to assist you.
How will I know if my order has shipped?
Once your order has been shipped you will receive an email notification with your tracking details.
Please ensure you provide an accurate e-mail address during checkout. Please add us to your list of preferred senders and check your spam folder if it’s not in your Inbox.
NOTE: Package tracking is not available until the package is picked up by the courier and entered into their tracking system.
Can I specify a ship or delivery date for my order?
Our online system is not set up to select exact shipping and delivery dates. If you need a gift to arrive on a specific date, please contact us directly at 800-255-5506 as we will need to take the order over the phone and provide you the required shipping method to meet your delivery date.
*Because temperatures vary across the country, we may choose not to ship over the weekend in order to ensure premium quality upon arrival.
**During our cooler shipping months (Oct – Dec only) customers ordering online are given the option to select the “future week” in which your order will ship. This option is available during checkout. Note: The ability to choose an exact Ship Day/Delivery Day is not available online.
*If you wish to place an order by phone, call 800-255-5506. Our experienced sales representatives will be happy to assist you between 8am – 5pm PST / 11am – 8pm EST. We look forward to working with you!
Do you offer any discounts on your items?
Yes we do. Follow us on Facebook, LinkedIn or sign up to be on our mailing list. We also offer quantity discounts on our fully custom projects.
Please contact one of our sales executives via 800-255-5506 or on live chat for more details.
Do you charge sales tax on orders?
At this time only the state of NJ regulates that a .06785% tax must be charged for their residents. This amount is calculated during checkout.
What methods of payment do you accept?
Totally Chocolate gladly accepts Visa, MasterCard, American Express, Discover and PayPal. You can safely enter your credit card number via our secure server online, which encrypts all submitted information. Custom orders can be placed with a 25% deposit and Net 30 terms for the remaining balance (pending credit approval). Please call for details.
If I'm cooking with your bulk chocolate do I have to temper it first?
All chocolate is tempered when it leaves our facility. If it is melted down for baking/cooking it will most likely break down the temper and will need to be tempered again.
What percentage of cacao is in your Belgian chocolate?
Our dark chocolate is a 60% cacao so it’s strong but not bitter, while our milk chocolate is a smooth 38%.
What's the best way to store the chocolate after I receive my order?
We do not recommend refrigeration or freezing. Simply store the product at room temperature (63-68*F)- keep away from direct sunlight, heating units, and strong odors, as the chocolate will absorb the odors from other sources.
Is your chocolate kosher?
Yes. All chocolate products are manufactured under the supervision of the Orthodox Union (OU-D).
Is your chocolate gluten-free?
Our chocolate is gluten free. However, it is manufactured on equipment that also handles products containing nuts, eggs, wheat flour, dairy, and soy.
I have nut allergies and need to know if your chocolate is nut free?
Although our chocolate does not contain nuts it is manufactured on equipment that also handles products containing nuts, eggs, wheat flour, dairy, and soy.
How long will the chocolate last?
Our pure Belgian chocolate has a shelf life of well over 1 year, while our chocolate items packaged with cookies or other inclusions have a shelf life of 3-6 months when stored correctly. We do not recommend refrigeration or freezing. Simply store the product at room temperature (63-68*F)- keep away from direct sunlight, heating units, and strong odors, as the chocolate will absorb the odors from other sources.
What type of chocolate do you use in your products?
We use only Belgian Chocolate in all our products. Custom orders may be ordered in milk or dark chocolate for the same price.
I just placed an online order but did not receive a confirmation. Did my order go through?
After completing your online order an ‘Order Summary’ will show on your screen that reflects your order number and product details. PLEASE PRINT THIS PAGE FOR YOUR RECORDS as you will not be mailed a physical invoice. An electronic order confirmation will be sent via email. We ask that you provide an accurate e-mail address during checkout. Please check your spam folder if it’s not in your inbox. However, there may have been an entry error in the email address provided or it was caught up in a spam folder. Please contact us immediately and we will make every attempt to make the correction and forward a copy of your order to you.
I ordered 'Express Delivery'. Why didn’t my order arrive as expected?
Shipping times are based on when your order leaves our facility. For example, if 2Day expedited delivery is chosen, your order will be delivered on the second business day after it leaves our shipping dock. Although we make every effort to ship as quickly as possible we cannot guarantee same day shipping. Orders placed online are shipped within 3 business days from the time your order is submitted.
**Intervening postal holidays such as Memorial Day, Independence Day, Columbus Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Day and New Year’s Day as well as warm weather destinations may affect delivery.
Glory N., Marketing Coordinator
“The Totally Chocolate art department rocks! They took my bits and pieces of ideas and turned them into a masterpiece… in chocolate. I am not an artist so to have them help me and show me so many templates and ideas was amazing! Thank you thank you thank you! I have never worked with a company that is so responsive and it made my project turn out great and I looked like a star!”
Tiffany P., Marketing/Proposal Administrator
“Our order was seamless as usual. I do appreciate how easy you make it for us. There were no issues and we have received several compliments from our clients on how much they enjoyed the chocolate bars. Thank you again and I’m sure we will be ordering for this Christmas as well!”
Stacy S., Guest Services Mgr
“Kudos to your shipping department. The order arrived to the hotel in perfect condition even with the warm weather. The iced gel packs were still cool. You guys are pros!“
Marcia B., Promotions and Events
“The order turned out great and I still have more of my chocolate in your warehouse, right? Your free storage is the best solution because now I have something for the last minute requests I get from the sales staff. I was worried about ordering the minimum order but now I am happy I did because it will be there all year!”
Robert T., Operations Mgr.
“The best decision I made this year was to have you ship my packages directly to my customer list. The time-savings and hassle-free process was WELL worth the cost, which was actually quite reasonable! Thank you for suggesting that and taking such good care of us.”
Mark M., Sales Manager
“One of the best, no make that THE BEST marketing piece I have ever received.”
Ellen D., Executive Admin
“Our CEO was impressed and that’s what really matters. Plus your hands on approach from day one made my experience with Totally Chocolate a pleasant one.
Gregg H., Principal
“You and your company are simply outstanding in the way you treat your customers – it is truly a pleasure to do business with you.”
Beth W., Office Manager
“I have to tell you – the chocolate bars that you guys created were a HUGE HIT with our vendors and customers. Your company did an outstanding job with our logo and going that extra mile to make the exact bar we wanted. I wanted to send a note of appreciation.
Christie H., VP Marketing
“By the way, you are great to work with! You have been so responsive and helpful throughout this entire process. From explaining all the options given my project parameters and outlining your custom mailing alternatives to getting me samples and meeting my deadlines, you have provided excellent service. I can tell that you really care about customer service and meeting your customer needs. As a person who works with a lot of vendors, you really stand out as super stars.”
Pat F., Executive Assistant
“My order arrived on schedule. I really liked the new design on the boxes. My sales staff tells me the chocolates are very well received by our customers. You make ordering very easy and completing my order in July is a plus for me, also. One less thing to remember during the holidays. Thanks for your great customer service.”
Penny C., Owner
“We have used you for our holiday gifts for the past 6 years and last year we tried something different because we thought our customers might like a change but boy were we wrong! They let us know that they missed the great chocolate so we are back and want to take advantage of the early order specials. I’m so glad you save the molds!”
Jeanne P., Corporate Relations, Quality Assurance Dept.
“Yes, for the second year in a row Totally Chocolate was a “sweet” success!! I had a wonderful experience working with you and I can’t see why we would not be back again for this holiday celebrations!”
Michele B., Director of Sales
“You make it too easy! I always enjoy working with you. I wouldn’t buy my chocolate anywhere else… because you make it personal!”
Kelsey F., Executive Admin
“Thank you! You made our order hassle free…just what I needed. Thanks for your help!”
Sharon N., Sr. Marketing Assistant
“The candy arrived on time as promised and it is just WONDERFUL. It was everything that we wanted and then some. The detail was amazing and it was a very good tasting chocolate. We have started to give them out to our store managers to hand out as giveaways to customers. So far, I have received only positive feedback! We made an excellent choice in using Totally Chocolate. Thank you for your help.”
Laura J., Marketing Specialist
“Everything was great. The chocolates arrived a day earlier than anticipated, which was actually a huge help for our event set-up. The packaging looked sharp and our customers and fellow employees were VERY impressed. Despite the rush, you made life easy for me, and everything came out perfectly! Thank you for your help.”