Terms of Use

Privacy Policy

May 2018

Totally Chocolate Inc. 2025 sweet Road, Blaine, Washington, USA (“TC”, “our”, “us” or “we”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, and disclosure of personal and other information that we receive or obtain from visitors to //www.totallychocolate.com

We update this Privacy Policy from time to time. We will notify you of any changes by posting on the site, the new Privacy Policy. Changes take effect immediately upon such posting. You are advised to consult this Privacy Policy regularly for any changes.

In this Privacy Policy, the terms “using” and “processing” information, include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates within the United States or Internationally, as used on this website.

In collecting information, our primary goals are to administer, monitor, and improve the Totally Chocolate Site, its features and content, to provide and improve the Services. We do this to improve user experiences for Site visitors, customers, and the users of our Services.

Totally Chocolate has and will maintain our technical and organizational measures to keep your data safe.

How and What Kinds of Information We Collect

We collect information by using “log data” and “cookies,” by obtaining information from your usage of our Services, and by asking for information when visitors buy a product, register for and/or use a Service, or do various other things, as described below.

Log Data.

When you visit the Site, whether as a non-registered visitor just browsing or as an individual who has registered via the Site our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Data may include information such as your computer’s Internet Protocol (“IP”) address; browser type; the webpage you were visiting before you came to our Site; pages of our Site that you visit; information you search for on our Site; and other statistics.

Cookies.

We use “cookies”, not the chocolate type, but small data files transferred to your computer’s hard disk – to collect information. We use two kinds of cookies. First, we utilize session ID cookies to enable certain features of the Site, to better understand how visitors interact with the Site, to monitor aggregate usage by TC Users, and to monitor web traffic routing on the Site. Second, we utilize persistent cookies for persons who have registered with TC to save their login information for future logins to the Site. While session cookies are deleted from your computer when you log off from the Site and then close your browser, persistent cookies remain. You can set your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of the Services. Specific examples where we ask for or receive your Personal Information include the following:

Product Purchases.

If you choose to make a purchase through the store accessible via the Site, our third party payment processors or service providers may collect Personal Information from you in order to complete your transaction, including credit card information and billing address, and information you provide to them will be governed by that party’s privacy policy. In connection with such a purchase, we receive your Personal Information (excluding payment information) for product registration and/or update purposes and, if you have consented, for solicitation purposes, such as providing information on new product or service offerings.

Promotions.

From time to time, Totally Chocolate provides the opportunity to participate in promotions, surveys, contests or sweepstakes (collectively, “Promotions”) through the Site or other formats. We may request certain information (including Personal Information) from you to allow your participation. Participation in Promotions is completely voluntary. You therefore have a choice whether or not to disclose any of such needed Personal Information or other information. This Privacy Policy will at all times apply to any information that we collect from you for use in Promotions.

Newsletters and Promotional Materials.

TC offers newsletters, marketing or promotional materials and other information that may be of interest to you. If you register to receive any of these, TC will use your Personal Information to provide such materials in the manner you elected. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or contact us at optout@totallychocolate.com or via 1-800-355-5506. (See “Reviewing, Updating, or Deleting Information” below.)

Employment Applications.

If you choose to apply for a position with Totally Chocolate via the “Careers” section of the Site, we may also collect Personal Information (including, but not limited to, your resume, cover letter and any other application-related documents), which we will use in connection with your application.

Social Media (“Social”).

As a community-driven company, we keep presences on prominent Social Sites including, but not limited, to Facebook, Instagram, LinkedIn and Twitter. It is completely optional for you to be involved with our Social activities. However, if you do choose to participate (for example, by “liking” our profile, posting a message, entering a promotion, or answering a poll), we will have access to the information you divulge, which may include Personal Information, depending on your Social privacy settings.

Information Sharing and/or Disclosure

Personal Information: Except as outlined in this Privacy Policy, we do not sell or share your Personal Information with third parties and will ONLY process your data for legitimate interest-based purposes.

If You Have Given Your Consent. Your Personal Information is shared or published where you have given consent, such as in connection with a Promotion where you have been awarded a prize, or where you have provided your Personal Information for posting.

If there is ever a data breach, Totally Chocolate will notify you without delay with the next steps to protect your data.

Service Providers.

We may use third party companies and individuals to facilitate our Services, to provide the Services on our behalf, to perform Site-related services (e.g., without limitation, maintenance services, database management, web analytics, payment processing and improvement of the Services’ features) or to assist us in analyzing how our Services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. However, for purchases through the store accessible via the Site, information you provide to that store will be subject to the store’s privacy policy.

Google Analytics.

We use the Analytics Advertising Features provided by Google Analytics. Google Analytics will collect non-personally identifiable information from you via cookies and such information will be used by us to analyze your activities in order to improve the Site, to remember your preferences when using the Site, and to display to you marketing material that you may be interested in. You can find out more about the Analytics Advertising Features provided by Google Analytics here //support.google.com/analytics/answer/3450482?hl=en. If you do not wish to have such information collected by Google Analytics, you may do so by downloading the Google Analytics opt-out browser add-on, which is available here //tools.google.com/dlpage/gaoptout. Opting out will not affect your ability to use the Site.

Compliance with Laws and Law Enforcement.

TC cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Totally Chocolate or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.

Business Transfer Event.

If a third party acquires TC’s business or specific assets (including your Personal Information) as the result, for example, of a sale, merger, reorganization, insolvency, liquidation or other change of control, we would strive to keep your Personal Information subject to this Privacy Policy or, if that is not possible, provide notice (by posting on the Site) before Personal Information becomes subject to a substantively different privacy policy.

Aggregate Information and Non-identifying Information: We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data (which also do not include Personal Information) with third parties for industry analysis, demographic profiling and other purposes. Any such information shared in these contexts will not contain your Personal Information. If aggregated or Non-Identifying Information is tied to your Personal Information, it will not be disclosed except as set forth in this Privacy Policy.

TC use third parties to advertise across web sites.

Google, Facebook (and other similar third parties, if you use them) will show ads across web sites that you are visiting. The information gathered by these advertising networks is used to make predictions about you, your interests or preferences and to display advertisements across the Internet tailored to your apparent interests. We do not permit these ad networks to collect Personal Information about you on the Site. These ads shown across other web sites are based on a user’s past visits to the TC web site by using cookies. Users can opt out by visiting Google’s or Facebook’s Ads Settings page.

Reviewing, Updating or Deleting Your Information

By contacting us at optout@totallychocolate.com, each user may review, update, correct or ask us to delete the Personal Information that he or she provided for, or during use of, the Services. You have the right to ‘be forgotten’ or to request that Totally Chocolate erases your personal data, especially data that is no longer necessary. If you require us to completely delete all such information, then your account for your use of the Services may become deactivated, as applicable, and you may no longer be able to use or access the Service. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your Personal Information as required by law or for legitimate business purposes.

We will send you transaction confirmation emails and other strictly Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Our email data capture is carried out on US servers, via Mail chimp with double opt in activated. Most importantly, you can withdraw your consent to receive any information from Totally Chocolate at any time for all communications via the unsubscribe link on any email.

International Transfer

Your personal information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you submit or choose to provide information to us, you consent to such transfer, maintenance, processing and use.

Security

Totally Chocolate is very concerned with safeguarding your information. We employ reasonable physical, technological, and administrative security measures. It is important to understand, however, that no website, server, Internet transmission, or method of electronic or other storage is 100% secure or “hacker proof.” Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on the Site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Links to Other Sites

Our Site may contain links to other websites. This is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise any control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

Contacting Us

If you have any queries or questions about this Privacy Policy, please contact us at marketing@totallychocolate.com

Copyright Totally Chocolate 2018. All Rights Reserved.