I've worked with Totally Chocolate twice now, and each time the experience has been amazing. They are customer-service focused and answered all of my questions thoroughly and in an extremely timely manner. The production timing was exactly as quoted and the final products were perfect both times! Highly recommend them for custom chocolate needs!
03:27 16 Feb 21
Unbelievable product: the Belgium chocolate coated cookies are amazing! I first had them at a Sonoma Hotel several years ago; they included them as part of their turn down service. We tracked down the buyer to find out who made the cookies and that’s how we found Totally Chocolate. We’ve been fans ever since. I wish we could place an order for the individually wrapped cookies in quantities of 10 or 20.
22:26 08 Jan 21
Ordered custom chocolates as gifts to our vendors this past holiday season and got the most amazing feedback! On top of the chocolate being delicious the Totally Chocolate team helped bring our artwork to life. We started our project late in the season and our rep, Allie made everything quick and seamless to get the gifts out just in time. Will definitely be ordering again! Thank you!
19:57 07 Jan 21
Amazing quality, service, and process! We love how our custom designed chocolate bars to give to our clients turned out. Great experience all around!
00:13 07 Jan 21
We LOVE our custom chocolates from Totally Chocolate! They have been a huge hit the last two years among vendors, parents, and staff. They are the perfect holiday treat! Delivery and ordering is seamless. Allie D. is a rockstar (but please don't steal our salesperson lol)
14:18 22 Dec 20
We order custom chocolate gift boxes every year at the holidays for our customers. From design to shipping, the process is always so smooth. I love working with the team at Totally Chocolate, and our customers love eating the chocolates - we always get rave reviews on how beautiful the custom boxes and chocolates look and taste!
23:53 28 Sep 20
I have purchased the 2 pound bars for all 30 years that they have been in business and recommend the highly
22:19 19 May 20
These cookies are just as described on the site. They are good quality and taste very good. We REALLY APPRECIATED THAT THEY ARE INDIVIDUALLY WRAPPED! Once they are ordered, it is easy to track and the presentation is excellent. The boxes of 12-Piece Confetti Belgian Chocolate cookies made great Mother’s Day gifts.
17:16 30 Jan 20
Updated 2020 review: Our service from TOTALLY CHOCOLATE has always OUTSTANDING over the 7 years we've been getting their chocolate! I mean, who wouldn't be happy & feel awesome about working with chocolate! It shows in their enthusiasm. Our chocolate business cards continue to get a smile and joyful response – and that’s a great way to reinforce my appreciation for client business. The quality of the product is seen in the smile of our customers as they enjoy their first bite. I'll post a photo of our Beverly Carter Notary Public chocolate business card next to our real card to give you an idea of how we matched the two business cards. Most people say if they eat my card then they won't have my number anymore. Again, this always is a great and fun part of the conversations with my clients. I love what I do and I'm thankful for the day I found TOTALLY CHOCOLATE. Best chocolate company!
I did the below review in 2017:
Their service is wonderful and we receive great feedback about their product. Everyone loves our unique business cards.
21:07 27 Jan 20
Fabulous and timely customer service. We ordered giraffe-print chocolate and they came out wonderful! The wrappers were vividly colored and really nice quality. HIGHLY RECOMMEND
23:18 24 Jan 20
AWESOME COMPANY!! I ordered from Totally Chocolate for my office as referral gifts and they turned out so good! I reached out to a rep and was sent samples to taste the chocolate before i placed an order. They are so yummy! I personalized the box we ordered with our rep who also was amazing! Would 100% recommend for any type of gift!
20:40 21 Jan 20
I LOVE working with this company! I get to work with Debbie every year on our annual order, and she's fantastic. She always emails me a few months ahead of time to see if I want to pre-order to save money, and I do. We have customized cookies with our office's logo made every year to deliver to our most loyal customers, and people love them so much they've come to eagerly expect them every year. Sometimes when we walk in with them people will excitedly ask, "Are those the cookies?!?!" Definitely will continue to work with Totally Chocolate. Thanks for the great product and customer service! 1/21/20 Update - Still loving Totally Chocolate! We ordered our usual 40+ boxes of cookies with our office logo on them, and they were a hit as usual. Thanks for providing such a consistently good product!
Ben & Kara Keene
20:17 21 Jan 20
I order logo'd dark chocolate covered sugar cookies each year for our annual trade show event. Everyone loves the cookies - they've become our signature item and help create great traffic to our booth. Fantastic quality, from the order process to the shipping - and then the quality of the cookie is top notch. This is not your typical trade show cookie! It's more like a large piece of fine chocolate with a cookie coming along for the ride.
18:32 21 Jan 20
I had never tried Totally Chocolate before and that is always a bit concerning. But they did a great job of creating a logo chocolate bar for our "thank you" gift to staff. Besides being impressed about how great it looked and how swiftly and efficiently it arrived … it is GREAT chocolate. Way to go Totally Chocolate! It was nice to be able to hit a homerun with the staff. Cheers!
21:58 15 Jan 20
We have been using Totally Chocolate for the past 5 years for our holiday gifts to our Customers and they never disappoint! Not only is the chocolate delicious, the exceptional customer service and the beautiful presentation make this gift stand out from the others. Having it personalized adds a special touch and makes the recipient think of you every time they open the box. Also they are great about sending you samples so you can try it for yourself!!!!!!!!
19:25 07 Jan 20
It was a pleasure to work with Dorene. Great customer service, fast response, I placed the order for the company last minute and they still manage to have our order and delivery ready before Christmas. The chocolates are delicious, and the presentation absolutely beautiful with our company logo and unique box with artwork. All our customers were happy. Will definitely purchase from them again for our Christmas gifts.
18:21 06 Jan 20
Everything about this experience was perfect! Dorene walked me thru the ordering process and helped me figure out what I wanted. She made sure my order would get to Texas without melting and in a timely manner. When we discovered we didn't order enough she made sure we did not disappoint and had our choc covered cookies here! (The choc covered cookies are so delicious I may have stashed a few boxes for myself) Wonderful service, wonderful product!!
19:13 03 Jan 20
We've used Totally Chocolate for a few years now and have always had an excellent experience working with them. The product is high quality (and delicious) and their drop shipping capabilities make it easy for us when we're sending out their products to our clients who are spread across the country. Highly recommended!
23:29 02 Jan 20
Great service and quality. Have been ordering custom chocolate bar from Totally Chocolate third year now. Service is great from start to finish. Delivery is always on time. It's nice to work with a company that you can trust. We get lots of compliments on the promotional chocolate bar we give our visitors. Will continue to submit our annual order.
18:12 02 Jan 20
Have purchased hundreds of customized boxes for holiday gifts for customers from Totally Chocolate over the last few years. They do a great job. All we do is select the gift, send your logo and contact list in spreadsheet. They do the rest. They are an annual thing for us. Awesome!
21:41 31 Dec 19
Another fantastic chocolate provided by Totally Chocolate! Thank you for representing our company so well. Chocolate is absolutely fantastic and the customer service we received was extraordinary! Finest chocolates and the logo design work was great too! Thank you!!!!
15:36 31 Dec 19
Always a pleasure working with Dorene Froese and Totally Chocolate for our year end business gifts. We've always chosen the 1 lb custom bar and it's perfect! Totally Chocolate is REQUESTED by our vendors and employees and we look forward to providing memorable gifts to them each year. Dorene is an absolute treasure to work with. She always knows what we need and gets our custom logo and designed box together quickly. Along with the shipping department, she helps with any special shipping requests and goes over and above to make sure we are satisfied. With so many options to choose from, this helps tremendously. The detail on the boxes is amazing and is such a unique gift as we change the design each year. We will continue to work with Totally Chocolate each and every year. It doesn't get any better!
00:29 31 Dec 19
Amazing Customer Service, Excellent help through the chat online and amazing follow through via email. Chocolates tasted great, not like plastic or cheap and the special details they can do t make it custom made our clients really pleased. We wished they could add color to make our logo pop on the chocolate was the only thing we would change.
23:16 30 Dec 19
This is our second year purchasing chocolate bars to send as Christmas gifts to customers. Our customers love the idea and the chocolate is GREAT,! So is the packaging itself! The ordering process is smooth and the customer service is also great. The ONLY reason I am giving a 4 rating instead of a 5 is because they can't quite get the color of the packaging right. We have a particular blue that is understandably harder to get, but it would be nice if the color was as it should be.
20:22 16 Dec 19
I used Totally Chocolate at my work as a holiday season "thank you" to all of our employees. The team we worked with was great and the product was amazing. We received several compliments to the taste and packaging. I would definitely recommend them!
21:15 23 Sep 19
I send chocolate bars out with every tax return. I have used Totally Chocolate for about 20 years now. They have the creamiest milk chocolate and my clients love the candy. I have never received the wrong item or not received my order on time. When I order in the summer, they pack the cartons with freezer gel packs at no extra charge so the chocolate doesn't melt in route. The TC people should be giving lessons on how to run a business.
22:52 06 Sep 19
I ordered customized chocolate business cards from Totally Chocolate in 2017 and tried a different product in early 2019. The presentation is always beautiful and I love the Belgian dark chocolate and so do our clients! I especially appreciate the excellent customer service from my account exec Wendy! When my first order did not arrive exactly as requested, she went above and beyond to make sure my order was corrected. It's hard to find people like that who will go out of their way to make sure you're happy. Thank you! I'll be contacting you soon to re-order!
22:52 06 Sep 19
I ordered customized chocolate business cards from Totally Chocolate in 2017 and tried a different product in early 2019. The presentation is always beautiful and I love the Belgian dark chocolate and so do our clients! I especially appreciate the excellent customer service from my account exec Wendy! When my first order did not arrive exactly as requested, she went above and beyond to make sure my order was corrected. It's hard to find people like that who will go out of their way to make sure you're happy. Thank you! I'll be contacting you