Holiday Best Sellers

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FREQUENTLY ASKED QUESTIONS

• How do I get started with customization?

  Great question! Getting started is easy…and Totally Fun!
  Customization is at the heart of what we do, and our team lifts the heavy chocolate bar right alongside you. ;) Simply choose your product, share your artwork or ideas, and our specialists will guide you through engraving, packaging, and all the creative possibilities.
  From the very first step, we help you create a chocolate moment that feels joyful, personal, and unforgettable, a gift that delivers connection long after the last bite. Explore even more possibilities on our Easy Customization page for templates, design tips, and step-by-step guidance. You can also visit our Inspiration page to spark ideas and see how other brands bring their chocolate stories to life!

• Is there a minimum amount of chocolate I have to order?

  Great question! Because each product is crafted just for you with custom engraving and premium packaging, most of our products do have minimum order quantities. These minimums help ensure the highest level of quality, consistency, and customization in every chocolate we create. We offer a wide range of products with different minimums, so there’s always an option that fits your gifting needs. Whether you’re celebrating a small moment or creating a big, unforgettable experience, our team is here to guide you to the perfect product and quantity for your vision.

  From your account dashboard you can view recent orders, re-order your favorite products, manage your shipping and billing addresses and edit your password and account details.
  Need more help with your account? Please contact us on Live Chat or via 800-255-5506.

• What types of custom gifts for clients do you offer?

  We offer a wide variety of custom client gifts, including engraved chocolate bars, chocolate gift sets, custom cookies, chocolate shapes, and other premium gifting options. Our team can help you choose the right gift for your occasion and budget.

• Once I place my order, how long will it take to ship?

  Our turnaround times are designed to keep your gifting experience smooth, simple, and Totally Delightful. For full custom gifts, our standard turnaround time is 10 business days from art approval. For our personalized message or stock products, our turnaround time is 3 business days. For our 72-hour quick ship items, turnaround time is also 3 business days. We will then ship based on the ship method requested.

• Does customization require a mold or set-up fee?

  A mold fee (also called a set-up fee) is a one-time charge that applies to most custom chocolate and packaging items. This fee covers the creation of the custom mold used to engrave your artwork directly into the chocolate, as well as the set-up required to produce your full custom packaging – ensuring every detail looks crisp, premium, and Totally Original! For multi-piece products, additional mold or set-up fees may apply. Please note that all molds are the property of the factory.

• Do you offer corporate gift baskets for clients?

  Yes. We offer premium chocolate gift sets and larger gifting options that work beautifully as corporate gift baskets for clients. Products can be customized to create a polished, branded presentation.

• Can you help me choose the right client appreciation gifts?

  Of course. Tell us about your recipients, budget, quantity, and occasion, and our team can recommend business gifts for clients that fit your needs and brand.