“Hospitality means primarily the creation of free space where the stranger can enter and become a friend…” ~ Henri J.M. Nouwen In the hospitality world, it’s the little details that turn a stay into a story worth sharing. Guests might forget the thread count or the Wi-Fi speed, but they’ll remember how you made them…
If you are looking for gift ideas for hospital staff, you’ve come to the right place. That’s because here at Totally Chocolate, we fully understand the role these workers play in healing others and saving lives. With a few carefully chosen employee morale boosters mentioned below, you can now choose the ideal thank you gifts…
In today’s busy and dynamic interconnected business world, international corporate gifting has become a key strategy for building relationships and expressing appreciation. Among the most universally cherished gifts, chocolate stands out for its versatility and appeal. However, when sending chocolate as a gift across borders, understanding cultural considerations in gifting is essential. From chocolate gift…
“We do not remember days, we remember moments.” – Cesare Pavese Guest experience (not to be confused with customer service), is the totality of interactions between a guest and hospitality service throughout the guest’s stay. “The race to own customer experience is on! Companies are recognizing the importance of delivering an experience that makes them stand…
